Annulleringsgebyr

Vi opkræver ingen betaling for reservationer, der annulleres 7 dage eller mere før afhentningstidspunktet. Annullerer du din reservation herefter, pålægges du følgende gebyr:

  • Annullerer du en reservation inden for 7 dage før afhentningstidspunktet, afkræves du enten reservationens fulde pris eller maks. 200 DKK, hvad end der er mindst.
  • Annullerer du en reservation inden for 24 timer før afhentningstidspunktet, afkræves du enten reservationens fulde pris eller maks. 500 DKK, hvad end der er mindst.

Ovenstående satser gælder for alle lande undtagen Storbritannien, hvor det gælder følgende:

  • Hvis du annullerer din reservation mindre end 7 dage før afhentning, vil du blive opkrævet enten de fulde omkostninger til din reservation eller op til et maksimum på 430 DKK, idet det mindre beløb.
  • Hvis du annullerer din reservation mindre end 24 timer før afhentning, vil du blive opkrævet det fulde beløb for din reservation.

I tilfælde af en annullering genindsættes beløbet på dit kreditkort, minus ovenstående gebyr.

Manglende fremmøde

Henter du ikke bilen på det aftalte tidspunkt, forbeholder vi os retten til at opkræve en betaling svarende til reservationens fulde pris eller maks. 500 DKK, hvad end der er mindst. Møder du ikke op, genindsættes beløbet på dit kreditkort, minus ovenstående gebyr.

Ovenstående satser gælder for alle lande undtagen Storbritannien, hvor det gælder følgende:

Hvis du undlader at hente din bil på den fastsatte dato af ordren, forbeholder vi os ret til at opkræve et no-show gebyr for omkostningerne ved reservationen.

Ubrugte dage

Bemærk venligst, at ubrugte dage af lejeperioden ikke refunderes ved forudbetalte reservationer.

Greece

Additional Driver Policy

Additional Driver is Euro 3.00 per day + taxes and surcharges, per driver with maximum of 2 additional drivers.

Age Requirements

Minimum rental age is 21 years for car groups MDMR (Mini), EDMR (Economy), EDAR (Economy) and EBMR (Economy), with no young drivers charge. For all other car groups, the minimum age is 23 years (see young driver charge below for customers under the age of 23 wishing to rent these vehicles). There is a maximum age of 75 years. An additional charge applies if young drivers would like to rent the larger cars as follows: Drivers aged 21 - 23 years old with a valid driving license for at least one year, can rent a car with an extra debit of EUR 8.00 per day plus taxes and surcharges for car categories D (CDMR - Compact), D1 (CXMR - Compact  Special), E (ICMR - Intermediate), F (PCMR - Premium), G (CDAR - Compact) , R (CFMN - Compact 4x4), K (LVMR - Luxuary) and 15.00 Euro for car categories S (IFMR - Intermediate 4x4), X (PDMR - Premium), L (LDMR - Luxuary).

Cross Border Policy

AVAILABLE ON REQUEST. Cross border rentals are allowed only within the European Union. A prior written authorization is required. There is also an insurance premium fee that applies depending on the length of the trip and the country (GREEN CARD). Process of publication of green card: Minimum time of publication of a green card is 5 working days. The charge per Green Card is EUR 90.00 plus taxes and surcharges. The green card covers the rented vehicle with basic insurance (T.P.I.) as long as it is located in the borders of the country for which it is issued. There is an additional Kilometer charge of 0.30 EUR per KM to be paid on the spot by the customer for the rental duration. The guarantee is equal with the value of the rented car. These kind of rentals should be requested from National - Alamo at least 7 working days prior to the pick up date. Please contact the Sales Department in Greece for further information. Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres.

Delivery / Collection

DURING OFFICE HOURS PER SERVICE: within city limits (up to 15 kms) a charge at 15.00 Euro + taxes and surcharges will apply. Outside city limits (over 15 kms but a max of 11km extra) the renter will be charged 0.60 Euro + taxes and surcharges per Km in addition to the initial EUR 15.00 + taxes and surcharges. For Araxos Charter International Airport (aprox. 40 klms from the city of Patra) a charge at 25,00 Euro plus taxes and surcharges per service will apply. For deliveries to/from Piraeus Port by our Athens Downtown branch a charge at 15,00 euro plus taxes and surcharges will apply. For deliveries to/from Rafinas' and Lavrios' harbors by our Athens Downtown branch a charge at 35.00 Euro + taxes and surcharges per service will apply. Driver must be present to show passport and confirm payment methods. For night deliveries and/or collections a night delivery charge will apply in addition to the above delivery charges (it is on request only) - see out of hours policy. OUT OF HOURS: Same conditions as during office hours plus the after hours charge of EUR 20.00 + taxes and surcharges applies (see out of hours policy for further details).

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1200 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

All EU licences are valid in Greece. For none EU licence holders, it is Mandatory they hold an International driving permit. All drivers must have held a licence for at least 1 year and have a valid Identity Card or Passport. All drivers must have a clean driving record which must be readable and unbroken.

One Way Rentals

Domestic One-way rentals between: Athens and Thessaloniki, Athens and Patra, Athens and Volos, Thessaloniki & Ioannina are charged at 200.00 Euro + taxes and surcharges. One-way rentals between locations in Crete are charged at 50,00 Euro + taxes and surcharges. One-way rentals within branches of the same areas in Lesvos, Kefallonia, Santorini, Athens, Samos, Corfu and Rhodes are free of charge. One-way rentals between: Kavala and Thessaloniki and  Thessaloniki and Volos are charged at 150,00 Euro + taxes and surcharges. One-way rentals between Thessaloniki and Chalkidiki branches are charged at 100,00 Euro + taxes and surcharges.  One way rentals between Athens and Ioannina are charged at 300.00 Euro + taxes and surcharges.  For the rest destinations no one ways are allowed. Transport of vehicle via ship/ferry or other media: Renter's written authorization is required. A charge of 25.00 euro plus tax and surcharges per direction will apply. Vehicle in such type of renting should be returned in the initial receipt Station of National - Alamo. Otherwise, the regular debits of One Way Fee are in effect with the additional charge of compensation of ticket of return in the initial destination (a previous communication with the Reservation Department of National - Alamo is required). The vehicle without the written authorization of National - Alamo is not covered for the time that it remains on a ship/ferry. One way rentals between islands or between mainland and islands are not allowed. Car groups FVMR and PDMR are not allowed for domestic one ways. International One Ways are not allowed.

Out of Hours Policy

After Hours are available as follows: From 21.00 to 08.00 am a charge of 20.00 Euro per service applies to all rentals in all city stations, hotel desks, and airports (except Heraklion Apt, Rhodes Apt, Corfu Apt, Athens Apt) - on request.  From 22:00 to 07:30 am a charge of 20.00 Euro per service applies to all rentals in Heraklion Apt, Rhodes Apt & Corfu Apt (on request). International Athens Airport is excluded with free of charge 24-hour service.

Payment Policy

All rentals to be paid for in advance. A deposit will be held from the driver's credit card which is equal to 650.00 Euro for MDMR (Mini), EDMR (Economy), EDAR (Economy), EBMR (Economy) car groups, 900,00 Euro for CDMR (Compact), CXMR (Compact Special), ICMR (Intermediate), PCMR (Premium), CDAR (Compact) and CFMN (Compact 4x4) car groups, and 1400.00 Euro for LVMR (Luxuary), IFMR (Intermediate 4x4), PDMR (Premium), LDMR (Luxuary) car groups. In car groups A1 (MDMR - Mini), B1 (EDMR - Economy), the renter has the opportunity to deposit in cash the deductible amount of CDW plus 150,00 Euro per day instead of using a credit card. In this case, buying FDW insurance is mandatory. In case CDW not selected a valid credit card required, in order the vehicle value will be held as deposit. Renters must present their passports, Driving Licence and a personal Credit Card. Acceptable credit cards are: Visa, MasterCard, Amex and Diners. In addition, National charge-cards and National vouchers are accepted. Also accepted are Eurocheques and Travellers cheques in Euros, US dollars and GB pounds. The Electron Visa or Maestro are not valid for deposits. Cash card can be used only for the payment of the rental. Due to processing times credit card deposits may take upto to 10-14 days after return of the vehicle to be returned to the customer.

Refuelling Policy

Vehicle should be returned with the same amount of fuel otherwise the difference will be charged according to the official fuel price.

Roadside Assistance

In case of breakdown or accidents a replacement vehicle will be provided if necessary (within 24hours), contact the branch that supplied the vehicle and report the accident. 24 Hour roadside assistance cover is provided.

Special Equipment

Child/Infant seat = CSI - (0 - 15 months / 0 - 13 Kgs) - EUR 3.00 per day + tax, with a maximum charge of EUR 27.00 + tax. Child seat/toddler = CST - (up to 4 years / up to 18Kgs) - EUR 3.00 per day + tax, with a maximum charge of EUR 27.00 + tax. Booster seat = BST - (4 - 12 years / up to 36kgs) - EUR 3.00 per day + tax, with a maximum charge of EUR 27.00 + tax. Snow chains = SNO - Available all year, at all Mainland Locations - EUR 3.00 per day + tax, with a maximum charge of EUR 27.00 plus taxes and surcharges. GPS = Euro 8.00 per day + tax, with a maximum charge of EUR 72.00 plus taxes and surcharges, and is available only at the following locations - Athens Airport, Athens downtown, Thessaloniki Airport and Heraklion Airport. All special equipment is on request with 48 hours advance notice required. Not available for one-way travel. Mobile telephones, luggage-racks, ski-racks and winter equipped vehicles are not available from our Greek locations. This country does not provide reflective jackets and is not required by law to do so.

Surcharges

Airport surcharge is 6% of total rental value, except Athens International Airport which is 13% - both plus tax. For Traffic or other municipal fines, the Driver is fully liable. Accident administration fee: In case of accidents an administration fee of 25,00 euro + tax + airport fees will be charged. This charge applies irrelevantly of party at fault.

Tax

23% except for the islands of Rhodes, Kos, Samos, Karpathos, Chios, Mykonos, Paros, Lesvos, Naxos, Santorini, Skiathos, Skopelos and Thassos where the tax is 16% For more information about driving abroad, visit:  www.nationaldrivesafe.com