Annulleringsgebyr

Vi opkræver ingen betaling for reservationer, der annulleres 7 dage eller mere før afhentningstidspunktet. Annullerer du din reservation herefter, pålægges du følgende gebyr:

  • Annullerer du en reservation inden for 7 dage før afhentningstidspunktet, afkræves du enten reservationens fulde pris eller maks. 200 DKK, hvad end der er mindst.
  • Annullerer du en reservation inden for 24 timer før afhentningstidspunktet, afkræves du enten reservationens fulde pris eller maks. 500 DKK, hvad end der er mindst.

Ovenstående satser gælder for alle lande undtagen Storbritannien, hvor det gælder følgende:

  • Hvis du annullerer din reservation mindre end 7 dage før afhentning, vil du blive opkrævet enten de fulde omkostninger til din reservation eller op til et maksimum på 430 DKK, idet det mindre beløb.
  • Hvis du annullerer din reservation mindre end 24 timer før afhentning, vil du blive opkrævet det fulde beløb for din reservation.

I tilfælde af en annullering genindsættes beløbet på dit kreditkort, minus ovenstående gebyr.

Manglende fremmøde

Henter du ikke bilen på det aftalte tidspunkt, forbeholder vi os retten til at opkræve en betaling svarende til reservationens fulde pris eller maks. 500 DKK, hvad end der er mindst. Møder du ikke op, genindsættes beløbet på dit kreditkort, minus ovenstående gebyr.

Ovenstående satser gælder for alle lande undtagen Storbritannien, hvor det gælder følgende:

Hvis du undlader at hente din bil på den fastsatte dato af ordren, forbeholder vi os ret til at opkræve et no-show gebyr for omkostningerne ved reservationen.

Ubrugte dage

Bemærk venligst, at ubrugte dage af lejeperioden ikke refunderes ved forudbetalte reservationer.

Guatemala - Alamo

Additional Driver Policy

$3 USD per day

Age Requirements

$10 USD per day for drivers between the ages of 21-24. Minimum 21. Maximum 75.

Cross Border Policy

Unrestricted driving within Guatemala.  Renters may drive into El Salvador, Honduras and Nicaragua, however, arrangements must be made with the rental station 48 hours prior to leaving Guatemala. A fee of $60 USD will be assessed for legal/cross border documents.  Rental vehicles may not be driven outside of Guatemala without the required legal documents.

Delivery / Collection

Delivery and Collection not available. Oick-up and drop avaialble free of charge up to 3 miles from rental location.  Between 3 and 15 miles from rental location a $20 USD fee is applicable. Pick-up and Drop Off must be pre arranged with rental station.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1500.00 USD. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

Full and valid driver's license from country of origin. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

One way charges may apply, payable at time of rental.  One way charges cannot be prepaid.  Refer to One Way drop chart.

Out of Hours Policy

N/A

Payment Policy

Passport, Return Ticket and Major Credit Card in customer's name. Major credit cards accepted: American Express, Diners Club, Master Card, Visa. Travel/Tour & Corporate vouchers accepted. No cash rentals. An Authorization of $600 for CCMR & CCAR and $1500 for FPMR.

Refuelling Policy

Pick up and return full or a surcharge of 40% will apply.

Roadside Assistance

24 Hour Service: Contact Alamo head office in Guatemala at 502-2362-2701 during business hours and 502-2279-8111 outside of business hours. In case of accident, contact location and insurance company. detailed Instructions are provided to client at time of rental.

Special Equipment

Infant and child/toddler seats are available at a cost of $3 USD per day (on freesale).  Infants seats will accomodate infants weighing  up to 5 kilos (11lbs); Child/Toddler seats will accommodate a child weighing 6-28 kilos (11-24lbs).

Surcharges

$1.50 per day License Plate Fee (Contracted rates may include the License Plate Fee. Refer to the rate sheet.)$0.40 per day Environmental Fee (Contracted rates may include the Environmental Fee. Refer to the rate sheet.)

Tax

12% State Tax (Contracted rates may include the VAT. Refer to the rate sheet.)