Annulleringsgebyr

Vi opkræver ingen betaling for reservationer, der annulleres 7 dage eller mere før afhentningstidspunktet. Annullerer du din reservation herefter, pålægges du følgende gebyr:

• Annullerer du en reservation inden for 7 dage før afhentningstidspunktet, afkræves du enten reservationens fulde pris eller maks. 200 DKK, hvad end der er mindst.
• Annullerer du en reservation inden for 24 timer før afhentningstidspunktet, afkræves du enten reservationens fulde pris eller maks. 500 DKK, hvad end der er mindst.

I tilfælde af en annullering genindsættes beløbet på dit kreditkort, minus ovenstående gebyr.

Manglende fremmøde

Henter du ikke bilen på det aftalte tidspunkt, forbeholder vi os retten til at opkræve en betaling svarende til reservationens fulde pris eller maks. 500 DKK, hvad end der er mindst. Møder du ikke op, genindsættes beløbet på dit kreditkort, minus ovenstående gebyr.

Ubrugte dage

Bemærk venligst, at ubrugte dage af lejeperioden ikke refunderes ved forudbetalte reservationer.

South Africa

Additional Driver Policy

The maximum number of additional drivers permitted per rental is unlimited. Additional drivers fee is ZAR 201.75 + tax per driver per rental. Rental conditions apply to all additional drivers.

Age Requirements

Minimum rental age is 18 years for all car groups. There is no maximum rental age. Young drivers surcharge is ZAR 157.89 + tax per driver per day, for drivers between 18-23 years of age.

Cross Border Policy

Prior authorisation is required for customer's wishing to cross the border. A fee of ZAR 657.89 + vat, is levied for cars travelling into Botswana, Swaziland, Namibia and Lesotho and a fee of ZAR 1228.07 + vat applies for cross border rentals into Mozambique and Zambia. Cross border travel is not permitted for the PDAR (Premium) - FDAR (Full Size) car groups into Mozambique and Zambia. Cross border travel is not permitted into Angola, Zimbabwe. Advance notice is required for cross border travel and writted authorisation must be obtained from the rental location.

Delivery / Collection

During office Hours: Only available for some locations. ZAR 219.30 + tax up to 25Kms. The charge for each additional KM is ZAR 8.77 + tax. Out of Hours: Only available for some locations. ZAR 368.42 + tax up to 25Kms. The charge for each additional KM is ZAR 8.77 + tax.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 9912.28 ZAR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

Customers must present a full and valid driving licence which has been held for a minimum of two years. An international driving licence/permit from the customers current residence will be required for foreign customers. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

Domestic one ways are charged at ZAR 657.89 + tax (ZAR 750.00 inc Tax). The charge will be confirmed at time of reservation. Some domestic one ways are free of charge. Please see separate one way grid for details. One ways are available for all cars and must be pre-booked. International One ways are allowed as follows: South Africa to Swaziland = ZAR 1052.63 + tax. South Africa to Botswana = ZAR 1052.63 + tax South Africa to Namibia = ZAR 4385.96 + tax. South Africa to Lesotho = ZAR 789.47 + tax. One way drop offs are not permitted into Mozambique or Zambia. There is a minimum rental of 1 day required for all one ways (domestic and international).

Out of Hours Policy

Not permitted.

Payment Policy

All major credit cards are accepted. (American Express/Diners Club/Mastercard/Visa). Debit cards are not accepted. (Visa Delta/Switch). National vouchers are accepted. National chargecards are accepted. Travellers cheques are accepted. Eurocheques are accepted. Cash rentals are not accepted. A credit card is always required for deposits, and the deposit is held on the card until the vehicle is returned. The deposit required is the excess/deductible amount, plus 1,500 ZAR for any additional days not covered by a voucher and fuel costs.

Refuelling Policy

Alamo/National will supply you a car with a full tank of petrol. Customers must return the car with a full tank of petrol or refuelling charges will apply.

Roadside Assistance

Assistance phone number: 0861 118 898 to be called in the event of breakdown or accident. Full details will be provided to the customer upon arrival. A replacement car will be provided if necessary.

Special Equipment

Child infant seats (CSI) are available at a cost of ZAR 236.84 + tax per rental. Suitability is 0-12 months. Age must be indicated at time of booking. Child baby seats (CSB) are available at a cost of ZAR 219.30 + tax per rental. Suitability is 1-3 years. Age must be indicated at time of booking. Child toddler seats (CST) are available at a cost of ZAR 219.30 + tax per rental. Suitability is 4-7 years. Age must be indicated at time of booking. A spare tyre is available at a cost of ZAR 701.75 per rental. There is a replacement amount of ZAR 1228.07 + tax. Navigation system (NVS) is available at a cost of ZAR 69.30 plus tax per day. Mobile phones are available and the request for a mobile phone can be sent with the reservation (add to remarks) & South Africa will make arrangements with Vodaphone. Mobile Phones cannot be loaded in the system. Details as follows: - Phone & SIM Card: Daily Rental Rate: FREE, Theft Damage Protection (TDP): R 9.95 per day, Monthly Rental Rate: R249.00 per month - Including TDP - SIM Card Only: Daily Rental Rate: R 6.95 per day, Monthly Rental Rate: R189.00 per month - Call Rates: R2.40 per minute - Telkom (Landline) and Vodacom (082), R2.60 per minute - MTN (083) and Cell C (084), From R4.39 depending on the country being called, R7.90 per minute to the USA, UK, Germany, The Netherlands. - SMS/TEXT Messaging Rates: R1.00 per SMS - Local, R2.00 per SMS - International. - Excess: Excess from R500 (depending on what handset is rented) will be charged for lost, stolen or damaged handsets. Accessories are charged separately. SIM cards that are lost, stolen or damaged will cost R 150.00. Please Note: Mobile Phone Rates are quoted and billed in South African Rands and exclude tax. - Child booster seats - Not available. - Luggage racks - Not available. - Snow chains/tyres - Not available. - Ski rack/Snow box - Not available. - Winter vehicles - Not available. Baby seats (CSB) and spare tyres are not loaded in the system. if the customer requires a baby seat (CSB) or a spare tyre please add remarks on the reservation and request at the rental counter. All special equipment is permitted for one way rentals in South Africa. All special equipment is available on request, except the Navigation system (NVS) which is on freesale. All costs are excluding vat.

Surcharges

Airport surcharge - 11% + tax. Contract fee - ZAR 48.25 + tax (applies to all rentals). Tourism Levy - 1% + tax. A claim handling fee of ZAR 482.46 + tax applies in the event of damage or loss (paid locally). Traffic Fine Handling Fee - ZAR 192.98 + tax (paid locally if applicable). Vehicle Valet - ZAR 508.77 + tax (paid locally if applicable).

Tax

14 percent For more information about driving abroad, visit: www.nationaldrivesafe.com